Help Center
Help Center
Everything you need to know about your order. Look up your order below for live status and tracking, or send us a message and we'll reply by email within 24 hours.
Shipping & Tracking
When will my order ship? Orders are processed within 1–3 business days. You'll get a confirmation email with a tracking number as soon as it ships.
How long is delivery? Standard shipping typically takes 7–15 business days in the US and 2–4 weeks internationally. These are estimates — carrier delays can occasionally add time.
How do I track my order? Use the tracking link in your shipping confirmation email. Please allow up to 5 days after shipping for the first carrier scan to appear.
My tracking hasn't moved / my order is late. Give it a couple of days to update. If it's past the estimated window, use the message form on this page with your order number and we'll chase it down for you.
Returns & Refunds
What's your return policy? You have 30 days from delivery, and you never need to ship anything back. Send us a message with your order number and what went wrong (a photo helps) and we'll refund or replace it. See our Refund Policy for full details.
How do I get a refund? Use the message form on this page with your order number and what went wrong. No return shipping needed — we'll take it from there.
When will I get my refund? Once approved, refunds go back to your original payment method within 5–10 business days.
My item arrived damaged or wrong. Send us a message with photos and we'll make it right at no cost to you — no need to send anything back.
Orders & Changes
Can I change or cancel my order? Contact us as soon as possible. We can usually update details before an order ships, but once it's shipped it can't be changed.
Wrong address? Message us immediately — we can only correct it before the order ships. We can't recover orders sent to an address entered incorrectly at checkout.
Payment & Security
Is checkout secure? Yes. All payments are processed through a secure, encrypted, PCI-compliant checkout. We never see or store your full card number.
What will the charge look like? The charge on your statement will show as WHOP*FLARONAL (Whop is our payment processor). If you don't recognize a charge, message us before disputing and we'll sort it out fast.
Still need help?
Use the message form on this page with your order number and we'll reply by email within 24 hours.