Track Your Order

Tracking not updating?

That is the single most common question we get, so here is the honest answer.

Your tracking number is created the moment your order is packed. The carrier does not scan it until the parcel physically reaches its first sorting facility, which can take up to 5 days. After that, updates come in jumps — it is normal for tracking to sit on one status for several days while the parcel is in transit or clearing customs.

No movement is not the same as no progress. If you are still inside the delivery window, your order is on its way.

What the statuses mean

• Label created / Pre-shipment — packed, waiting for its first carrier scan.
• In transit — moving. Gaps of several days here are expected.
• Customs / International hub — clearing into your country. Usually 2–5 days.
• Out for delivery — arriving today.

Expected timeline

• Processing: 1–3 business days
• Tracking number emailed: within 4 business days of ordering
• Delivery (US): typically 14 days, up to 24 for high-demand pieces
• Delivery (international): 14–28 days

Past the window?

If your order is past 24 days (US) or 28 (international), email lumerehelp@gmail.com with your order number. We will replace it or refund it. You will not be sent to chase the carrier yourself.