Refund policy

Flaronal — Refund & Return Policy

We want you to love your order. If something isn't right, we're here to help.

Returns. You have 30 days from the delivery date to request a return. To be eligible, items must be unworn, unwashed, in original condition, and with any tags attached. To start a return, email us at lumerehelp@gmail.com with your order number and the reason for the return.

Refunds. Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges. The fastest way to exchange an item is to return the original and place a new order for the replacement.

Damaged or wrong items. If your order arrives damaged, defective, or incorrect, email lumerehelp@gmail.com within 7 days of delivery with photos and we'll make it right at no cost to you.

Non-returnable items. Final-sale items, gift cards, and intimate apparel cannot be returned unless they arrive damaged or defective.

Questions? Contact us any time at lumerehelp@gmail.com.